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TelcoBuddy Blogs

Telecom digital CX

Reimagining the telecom digital CX with Artificial intelligence

According to recent studies, clearly designed digital customer journeys can help telecoms achieve 3.4X conversions -Mckinsey. While some CSPs have deployed AI-based automation solutions, most telecom self-service channels work in silos even today. They lack the ability to understand customer intents,...Read more

TelcoBuddy Digital engagement

AI-powered personalized digital engagement for Telecom customers

TelcoBuddy composite AI platform enables CSPs to combine multiple realms of AI and interpret huge amounts of customer data to create dynamic customer personas. By proactively engaging customers with micro-targeted recommendations, we help CSPs increase order values & boost revenues throughout...Read more

Seamless-Bot-to-agent-hand-off

Seamless Bot to agent hand-off

AI powered chatbots are transforming the customer service landscape for businesses across industries, enhancing customer experience and satisfaction through automation, big data and analytics. Incorporating digitization comes with few concerns of its own like– How to resolve complex issues which need a human intervention?...Read more