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TelcoBuddy Blogs

Composite AI powered digital onboarding

Composite AI powered digital onboarding for Telecom customers

GSMA reports that by 2025 there will be 5.8 billion unique mobile subscribers around the world and 80% of connections will be through a smartphone – the device required to make many digital experiences possible. As service providers adapt to digital-first models, remote onboarding and eSIM services have been added to their list of customer...Read more

Telecom Digital wallet

Unlock new business opportunities with omni-digital telecom wallet

Mobile Money is going through the next level of evolution with Telcos focusing on offering comprehensive & interoperable MoMo service to align with the customer’s financial journey. The extraordinary growth of digital payments, with 300 Million plus monthly active mobile money accounts and 2 bn dollar daily transactions, has created new...Read more

How can telcos use Composite AI

How can telcos use Composite AI to boost digital sales and digital engagement?

With rising competition & increasing demand for individualized experiences, personalized marketing has become a powerful tool for telecoms, for not just improving digital sales and converting customers, but also for building lasting customer relationships. Global telcos reported an 8% increase in profitability from personalized and targeted...Read more

ISO Certification

International Organization for Standardization (ISO) Certification

Team Affinsys is proud to announce that we have been accredited with ISO/IEC 27001:2013 certification. It is the latest milestone in our Information security roadmap, making us one of the select few AI platforms meeting the internationally recognized security standards set by ISO. The rigorous audit and certification process was conducted by the ISO Certification...Read more

Telecom customer support

Automated agent handoff for telecom customer support

According to a recent report by BCG, AI enables telecom companies to effectively cut down their call center cost by almost 20% and ensure a call deflection rate of 40%. AI-powered chatbots have transformed the customer service landscape across industries, including the telecom sector. It has helped businesses reduce their support staff while drastically cutting down call center...Read more

Composite AI for Telecom

A Definitive Guide To Composite AI for Telecom

The global AI in the telecommunication market expected to reach $2,497.8 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 46.8% during the forecast period according to the latest study by MnM research. Early adopters of Artificial Intelligence across industries have realized that Isolated AI use cases do not create sustainable value for business...Read more

Telecom digital CX

Reimagining the telecom digital CX with Artificial intelligence

According to recent studies, clearly designed digital customer journeys can help telecoms achieve 3.4X conversions -Mckinsey. While some CSPs have deployed AI-based automation solutions, most telecom self-service channels work in silos even today. They lack the ability to understand customer intents, complete simple...Read more

Lebara case study

Lebara – TelcoBuddy Innovative Partnership: Improving Digital CX With AI-Powered Automation

Lebara is one of Europe’s fastest-growing mobile companies with more than 5 million active customers. Lebara Mobile launched the first-ever low-cost international mobile service in the Netherlands in 2004. Today, Lebara Mobile provides SIM cards customized to the needs...Read more

TelcoBuddy Digital engagement

AI-powered personalized digital engagement for Telecom customers

TelcoBuddy composite AI platform enables CSPs to combine multiple realms of AI and interpret huge amounts of customer data to create dynamic customer personas. By proactively engaging customers with micro-targeted recommendations, we help CSPs increase order values & boost revenues throughout...Read more

Prevent Telecom Customer Churn With Artificial Intelligence

Prevent Telecom Customer Churn With Artificial Intelligence

Churn is an issue of major concern for communication service providers around the world. According to a recent report, carriers lose $65 million per month from churn. Data suggests that the cost of acquiring a new customer is 5X times more than retaining an existing one. The average revenue per user (ARPU) is much higher for existing...Read more

Digital sales for Telecoms

AI powered personalization to boost digital sales for Telecoms

AI applications can help Telecoms drive higher digital sales across all digital channels with micro-targeted cross-sell up-sell & hyper-personalized offers for own and partner ecosystem products. According to Mckinsey, Digital sales in Telecom help boost customer lead conversion rates with 50 - 165%...Read more

Hyper-personalized Telecom CX

Hyper-personalized Telecom CX with AI recommendation engine

A recent study by Gartner indicates that Brands risk losing 38% of customers because of poor personalization efforts. Today, Communication service providers are facing- declining customer loyalty, as they compete in a highly saturated market where companies are offering personalized digital experience...Read more

AI in Telecom

4 ways AI is transforming CX for telcos

With millions of subscribers and a growing number of telco products, today’s communication service providers (CSPs) are struggling to maintain high-levels of service standards and delightful customer experience while keeping a check on operational costs. Innovative AI-based automation provides the solution to meet ever-increasing...Read more

WhatsApp-business-101

WhatsApp Business 101

WhatsApp business is a fast, reliable and secure way for businesses to interact with their customers around the globe. With the launch of WhatsApp for business in 2018, it went from a messaging platform for personal use, to a very convenient and easily accessible platform for businesses to carry out two way interactions with their customers. Today the WhatsApp...Read more