TelcoBuddy Digital Human
Elevate digital telecom CX with an AI-powered digital human.
While today’s customers look for more faster and convenient ways to get things done (like ordering new products or adding services) they also would like to be able to ask for human help when it comes to more complex tasks.
Using digital humans, CSPs can augment 'the digital customer experience' with the human element and offer a one-on-one interactive digital CX, helping migrate late adopters to self-service channels.
Coupled with a humanized front and multilingual domain-specific NLP, a digital human engages with customers using a multi-sensory approach- Lip sync, emotions, expressions, and inline text. The TelcoBuddy digital human’s digital brain is equipped with machine learning, advanced data analytics, and AI technologies like face match, sentiment analysis, recommendation engine, liveness detection, and more.
The Digital human engages customers with a deep understanding of customer needs and helps them with frictionless goal completion, personalized interactions, and proactive service.
Interactive avatar with seamless lip-sync, natural conversation, and life-like expressions.
Human-centric recommendation system for hyper-personalized customer interactions.
Domain-specific NLP engine to understand variations of multilingual speech, capture context, and respond in a human-like manner.
Scalable solution that can be easily embedded across multiple platforms for consistent brand experience across all channels.
Go live in 4 weeks with humanized digital CX
Leverage an AI-powered digital human with pre-built customer journeys, a human-like interface, and multilingual domain-specific NLP to enhance your digital CX.
Multi sensory approach
Humanized customer journeys with sentiments, voice, expressions, video, text, and touch interface.
End to end customer journeys
Seamless integration with backend systems and ecosystem partners for end-to-end processing of transactions, account services & customer requests.
Digital brain aided, personalized recommendations, customized plans, and value-added product offers based on dynamic customer persona for upsell and cross-sell across all touchpoints.
Superlative CX with automated humanized assistance across FAQS, real-time query resolutions, account services, and custom plan recommendations across multiple channels and languages.
MFA (OTP, explicit login logout, password-protected PDF, PII masking, etc.) based transactions including, add-on purchases, utility bill payments, wallet transfers, and account services.
Guided customer onboarding
Step-by-step guidance for frictionless digital onboarding with complete eKYC and liveness detection with speech and face verification.
Digital human to agent handoff
Automated agent handoff with intelligent routing of customer requests based on priority, sentiments, and skill, for true human + AI experience.
Optimize customer interactions with human-like emotional & personalized engagement to increase conversions, boost loyalty and prevent customer churn.
Get in touch with us
See how TelcoBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion