AI For Automated Customer Support
TelcoBuddy leverages a combination of AI, advanced analytics, and automated support with a human in the loop to provide seamless AI + human support while reducing the cost to serve.
Avoid broken customer journeys, ensure faster issue resolution and deliver frictionless Omni digital service across languages, contexts, and customer journeys for enhanced CX.
Frictionless end to end self service with contextual interactions across customer journeys for enhanced service experience.
Human-like contextual interactions backed with domain-specific NLP across languages.
Lower support cost
Reduce call center traffic and cut down support costs up to 40% with automated query resolution & round-the-clock digital support.
Provide conversational context, history & customer profile to assist agents during handoff, to help solve complex issues quickly & ensure higher FCR.
Personalized support on your customer’s preferred channel
Leverage pre-built omnichannel multilingual virtual assistants, NLP chat & voice bots, for automated customer support across channels and languages with a human in the loop.
Seamless bot to agent to bot handoff
Trigger handoff based on sentiment, status, priority, and intents for seamless human + AI experience.
Offer proactive service to at-risk customers with AI-powered predictive analytics to increase customer loyalty and prevent churn.
Guided digital onboarding
Guided process flows and assisted eKYC with text extraction, image and speech verification with liveness detection to help frictionlessly complete onboarding/ new product purchase.
Flexible pre-built analytics for measuring bot & agent performance, agent productivity, customer behavior, & goal completion.
Voice based transactions and account services, human-like interactions backed with telco-specific NLP for contextual interactions, customer support & complaint resolution.
Increase adoption of self-service channels, divert traffic from physical channels and engage customers digitally with AI-powered digital humans.
Leverage text, video, images, & documents for an immersive experience.
Enhance customer engagement with persona based up sell, cross sell recommendations, rewards and loyalty programs.
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See how TelcoBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion